How Andy Dang Turned Curiosity into Impact During His Amazon Internship
This summer, Andy Dang 25BBA 25MBSA joined Amazon’s Supply Chain organization in Austin, TX, as a Business Intelligence Engineer intern. With a Marketing background and a growing passion for technical problem-solving, Andy used his BBA/MSBA path to step into a large corporate environment for the first time. In our Q&A, he shares how he found the role, what surprised him about working in supply chain, and how this experience has shaped his interest in analytics-driven work.
Can you tell us a little about your background and what led you to pursue an internship as a Business Intelligence Engineer at Amazon on the Supply Chain Organization?
My undergraduate background is in marketing, but I’ve always been drawn to more technical work, which is why I decided to pursue the BBA/MS in Business Analytics Dual Degree program. Most of my past experience was with startups and smaller companies, so I wanted to see what it would be like to work in a large corporate environment. I heard about this position from a friend who had interned in the same role and spoke highly of it, so I applied and got the offer. I was randomly assigned to a team in the North America Supply Chain organization, which turned out to be a great surprise because I ended up becoming really interested in the field of supply chain.
What were your main responsibilities during your internship and what did a typical day look like for you?
Most of my work focused on long-term, high-impact projects that weren’t necessarily urgent but could make a big difference over time. My team, like much of Amazon, is exploring ways to use AI, especially Generative AI, so I contributed to those efforts. I also took on some short-term, high-impact statistical analysis projects that other teams depend on to move their work forward.
A typical day started with checking emails and Slack messages from teammates in other time zones, then reviewing our team’s ticket queue to see what everyone was working on and where I could help. I’d work on my own projects until our daily team sync around noon, then spend the afternoon in stakeholder meetings for status updates and goal alignment. I usually ended the day with focused work time and updating my tickets so everyone could see my progress.
Can you share a specific project you worked on during your internship that you’re particularly proud of? What challenges did you face, and how did you overcome them?
One project I’m especially proud of was building an AI chatbot that answers stakeholders’ questions about new tools we launch. These tools help users dive deeper into how our systems work, and the chatbot provides instant, 24/7 answers to build trust and drive adoption. The tricky part was figuring out Amazon’s complex AWS infrastructure while also picking up new coding languages and learning how to connect different systems together. Coming from a non-technical background, this was a steep learning curve. What helped was making the most of Amazon’s internal GenAI tools for coding help and debugging – they also “understood” the infrastructure better than I did and could suggest solutions I might not have thought of.
What skills or knowledge did you gain during your internship that you believe will be most valuable in your future career?
First, I got much better at working cross-functionally. Different stakeholders have different priorities and perspectives, so learning how to tailor my communication—especially distinguishing between technical and non-technical audiences—helped me share insights more effectively.
Second, I learned how to work through ambiguity. There wasn’t much hand-holding from day one, so I had to be proactive about figuring things out—exploring topics I was curious about, asking questions, and clarifying project scope with stakeholders. My project started off very open-ended, but through ongoing conversations and support from my team, I was able to focus it down to what was feasible within my timeline and deliver something impactful.
What advice would you give to other Goizueta Business School students who are interested in pursuing an internship with a leading company like Amazon?
Start early and be proactive. A lot of my experience came from reaching out to people and asking if I could help with their projects. I also sought out case competitions—they’re a great way to practice solving real business problems while building teamwork and communication skills. It’s worth keeping track of job postings for companies you’re interested in so you can apply as soon as they open. Having your resume ready at all times makes this much easier.
Could you share any memorable experiences or interactions with colleagues or mentors during your time that had a significant impact on you?
My manager worked in a different location for most of the summer, so we interacted virtually. But during one week, both my manager and skip manager visited our Austin office. That week gave us a lot of face-to-face bonding time, which helped us communicate more openly afterward. We also toured one of Amazon’s fulfillment centers and got to see how packages move through the system on such a massive scale. Watching the process in action was both fascinating and humbling, and it will be something I’ll always remember.
What are your future career aspirations, and how has this internship influenced your career path?
I’m interested in the intersection between analytics and product management, and this internship was a perfect blend of the two. It gave me hands-on experience turning product ideas into real tools, while also sharpening my analytical skills. I’m excited to build on what I’ve learned and keep growing in both areas.
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